BROADWAY AND OFF-BROADWAY SHOWS REMAIN SUSPENDED.
Telecharge is currently assisting customers via email only. For help with your tickets, email Telecharge Customer Service at email@example.com.
INFO ABOUT SUSPENDED PERFORMANCES
Telecharge has communicated with all ticket holders about tickets for affected performances. Depending on the show, Telecharge customers were either refunded automatically or given the option to exchange for another performance.
SHOWS ON SALE IN 2021
Some shows have tickets on sale for later in the year, but performances are not confirmed.
The Music Man starring Hugh Jackman will begin performances on December 20, 2021. For more information, visit our Music Man Info Page. Please do not email Telecharge about The Music Man. If you need help, fill out the Music Man Customer Service Form.
BOX OFFICE CUSTOMERS
If you bought tickets at a box office with a credit card for a suspended performance, your tickets have been refunded.
If you bought at a box office with cash, please visit the box office for a refund when it reopens. You may also mail in your tickets for a refund to Telecharge, P.O. Box 998, Times Square Station, New York, NY 10108-0998. Be sure to snap a photo of your tickets for your records before mailing them.
IF YOU DID NOT PURCHASE FROM TELECHARGE OR AT A BOX OFFICE
As always, if you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.
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Revised on 3/10/21