It has been and will continue to be the policy of The Shubert Organization, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, disability, genetic information, sex, gender, gender expression, sexual orientation, national origin, military or veteran status, or any other legally protected categories.

We believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability, for both our employees and our business.

We strongly encourage people of color, women, indigenous people, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people from marginalized communities, and individuals with disabilities to apply. As an Equal Opportunity Employer, we welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.


Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to:

Customer Service Team Manager, Shubert Ticketing, Telecharge

Maintenance Crew Handyperson

Off Broadway Facilities Coordinator

Off Broadway Part-time Backstage Door Staff and Security Guards

Part-Time Off Broadway Custodians

Project Manager








TITLE:                                                    Customer Service Team Manager, Telecharge

SALARY:                                               $85,000 - $100,000 per year based on skills and experience

HOURS:                                                12:00 noon – 8:00 p.m. (Sunday-Thursday, off Fridays and Saturdays). Must be able to work other shifts and holidays when required.


  • Responsible for resolving customer service inquiries and issues, via different forms of communication
  • Liaison directly with the Fraud Prevention unit in matters related to fraud trends
  • Assist the Director and Assistant Director with managing all operational facets of the contact center
  • Supervise team of representatives regarding performance standards which include phone monitoring, phone statistics, and time and attendance as well as other communication platforms
  • Manage the scheduling and timeclock system
  • Coach and counsel representatives to achieve quality customer service and serve as the lead manager for escalated and highly sensitive customer issues


  • Bachelor’s degree or relevant experience in lieu of formal education
  • Prior supervisory experience (minimum of 3 years) in a high volume contact center environment
  • Experience in customer service (minimum of 5 years) is required
  • Superior management, leadership and motivational abilities
  • Strong communication (verbal and written), interpersonal and customer service skills
  • Proficient in MS Office (Word, Excel) and contact center equipment/software programs
  • Ability to work as a team player
  • Knowledge and experience with a contact center system preferred
  • Knowledge and experience with a ticketing system, especially Star/StarNet preferred
  • Familiarity with a union environment a plus





SALARY:  $17.75 - $20.00 per hour

SCHEDULE:  Shifts will vary depending on operational needs. Must be available to work days, evenings, weekends, and holidays.  On average, 15 to 28 hours per week.


Job functions/responsibilities to include, but not be limited to:

*Clean and maintain venues and office spaces.


*Six months of related work experience.
*Good communication, interpersonal, and customer service skills.
*Bilingual fluency in English and Spanish a plus.
*Ability to follow oral and written instructions.
*Ability to work alone or as part of a team.
*Dependable, must arrive to work on time and have good attendance.






SALARY:  $40,000

SCHEDULE:  9am-5pm Tuesday through Thursday and 2pm-10pm Friday and Saturday.  Off Sunday and Monday. Must be available to work additional or modified hours, including holidays, as required by the event schedule.


Job functions/responsibilities to include, but not be limited to:

* Supervise custodial team at NWS, S42 and the 214 buildings.
* Coordinate and assist with special cleaning.
* Assist the Facilities Manager and part take in site visits and walkthroughs as needed.
* Update and distribute NWS and S42 weekly custodial schedules.
* Coordinate with building tenants and events department to plan special deep cleaning tasks outside of normal cleaning routine.
* Tend to pest control logs.
* Place custodial requisition and office supplies for both NWS and S42.
* Organize and maintain Custodial inventory.
* Create and maintain relationships with various vendors.
* Create purchase orders for the various vendors.
* Assist with Full-Time Custodial performance reviews.

* Bi-lingual Spanish and English required (both verbal and written communications).
* Supervisory or team leader experience.
* Superior customer service and communication skills (both verbal and written).
* Must be reliable.











SALARY: $90,000 - $100,000


10:00am to 6:00pm, Monday through Friday. Must be flexible to work additional hours when required.


Management of renovation, alteration, and major repair projects involving any and all building elements/systems. Also, some supervisory coverage of routine maintenance/repairs/ building operations.

Main scope of job falls into three areas: project planning, project execution, and project administration:

  • Project planning (e.g., site surveys, research materials and resources, obtain pricing data; work with design professionals and other consultants when required; develop project scope, budget, and scheduling/logistics).
  • Project execution (e.g., obtain, evaluate and recommend bids to senior management; award contracts and schedule work; monitor/inspect work and provide direction as necessary).
  • Project administration (e.g., initiate contractor work orders, internal work orders and purchase orders; manage contract documents; obtain contractor insurance certificates; arrange for compliance with requirements of regulatory agencies; oversee contractor construction drawings and submittals; provide progress reports; review/approve invoices; track costs against budgets; obtain close-out documentation).


  • Bachelor's degree with technical emphasis.
  • Management experience in construction and/or technical theatre.
  • Technical knowledge of construction trades in general, with emphasis on MEP, microprocessor controls, and other engineering systems.
  • Familiarity with design/construction processes, building codes and other compliance issues.
  • Ability to read/interpret architectural and engineering drawings, wiring diagrams, and other engineering schematics.
  • Basic drafting abilities.
  • Survey, layout, and measuring skills.
  • Equipment diagnostics and general troubleshooting skills.
  • Superior organizational skills.
  • Excellent communication skills, both verbal and written.
  • Self-motivated with the ability to function on one's own as well as being able to take direction and perform as a team member.






SALARY:  $55,000 - $70,000 per year, depending on skills and experience.

SCHEDULED HOURS:  Monday-Friday, 7:00am-3:00pm. Must be able to work overtime when required.                                                                     


Job functions/responsibilities to include, but not be limited to:

  • Perform tasks related to general construction and facilities maintenance (i.e., general carpentry, masonry, concrete, stone or tile-setting, demolition, minor roof and door repairs, etc.).
  • Complete work orders as directed
  • Drive department van


  • General construction work experience
  • Familiarity with various power and non-power tools.
  • Ability to climb ladders and lift up to 50 lbs.
  • Valid driver’s license and good driving history.
  • Ability to work efficiently both independently and as part of a team.
  • Good communication skills.
  • Must be able to show proof of Covid-19 vaccination, including booster, subject to reasonable accommodation where required by law.















Off Broadway Part-time Backstage Door Staff and Security Guards

New Worlds Stages and Stage 42

*Both positions are part-time, working on average 20 hours per week.
*Must be available to work additional hours, including weekends, holidays and evenings if required.
*The theatres are open 8am-12 midnight, Mondays through Sundays.
*Stagedoor:  Usually 8 hr. shifts 8am to 4pm or 4pm to 12 midnight with some fluctuations.
*Security:  Usually evenings shifts of up to 6 hours with some fluctuations.



job duties include, but are not limited to:
*Ensure that only authorized personnel have access to the theatre via the stage door.
*Provide superior customer service to the show personnel and the house staff.
* Meet and greet visitors, ensure they are authorized, and announce them.
*Sign in all vendors and ensure they are authorized before allowing entry.
*Sign for all packages and deliveries and ensure they are picked up promptly.
*Responsible for safeguarding of all keys; follow proper procedures (sign-in/out log).
*As required, conduct periodic rounds of the property (especially before locking up to ensure all equipment, faucets, etc. are turned off).
* Alarm/disengage alarm for theatre and communicate same to the Security Department.


*Superior customer service skills
*Excellent communication skills
*Responsive and friendly disposition
*Must be punctual and reliable


Security Guard
*Maintain a steady, observant patrol of the theatres; report any street/building conditions that may impact operations.
*Must be able to stand/walk for extended periods of time and climb stairs.
*Screen bags to allow patrons into the theatres safely.
*Conduct total walk through of theatres, making sure it is clear of all patrons and employees.
*Assist Theatre Managers and patrons as necessary.
*Respond to medical emergencies as necessary.


Security Guard
*Current holder of a New York State Security Guard License preferred or must be able to obtain the License.  Must be able to maintain the License.
*Prior work experience as a security/patrol officer is preferred, but not required.
*Superior customer service skills and excellent communication skills.
*Excellent note taking skills.
*Responsive and friendly disposition.
*Must be punctual and reliable.

We offer a competitive salary and a superior benefits package (Paid Health Insurance by the company for employees only – employees contribute toward dependent premiums, 401(k) Savings Plan with Company Match, Pension Plan, Paid Time Off, etc.).

Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to:

Documents required to be made available to employees per Section 201 of the New York Labor Law.


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