BROADWAY AND OFF-BROADWAY SHOWS SUSPENDED THROUGH SUNDAY, MAY 30, 2021.
INFO ABOUT SUSPENDED PERFORMANCES
Telecharge has emailed all ticket holders about tickets for affected performances. Telecharge customers with tickets for a performance between January 4 and May 30, 2021 are being refunded automatically. There is no information about performances after May 30, 2021, though some shows do have tickets on sale for later in the year.
THE MUSIC MAN
The Music Man, starring Hugh Jackman and Sutton Foster, will now begin performances on December 20, 2021. If you have tickets to this show, please check your inbox for an email from Telecharge. Due to increased volume, we have set up a Music Man Info Page where you can find out about the show, view an updated performance schedule, and get help with your order.
Please do not email Telecharge about The Music Man. If you need help, fill out our Music Man Customer Service Form.
BOX OFFICE CUSTOMERS
If you bought tickets for any affected performance at a box office with a credit card, your tickets have been refunded. This does not apply to The Music Man.
If you bought at a box office with cash, please visit the box office for a refund when it reopens. You may also mail in your tickets for a refund to Telecharge, P.O. Box 998, Times Square Station, New York, NY 10108-0998. Be sure to snap a photo of your tickets for your records before mailing them.
IF YOU DID NOT PURCHASE FROM TELECHARGE OR AT A BOX OFFICE
As always, if you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.
The Telecharge Call Center is operating on a very limited basis. If you have questions about your tickets, email Telecharge Customer Service at firstname.lastname@example.org.
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Revised on 10/20/20