Shubert Audience Services
All Shubert theatres provide on-demand Closed Captioning, Audio Description, and Assistive Listening at all performances, beginning four weeks after a show’s official opening night performance. Prior thereto, we offer live-caption via CART using a hand held device,upon request with two-weeks’ advance notice. Visit the Shubert Audience Services kiosk inside the theatre for more information and assistance.
- ASSISTIVE LISTENING: Amplifies the sound of the production. At least 10 infrared assistive listening devices are available for every performance at the theatre.
- AUDIO DESCRIPTION: Provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. At least 10 audio description devices are available for every performance at the theatre, beginning four weeks after a show’s official opening night performance. In addition, there is unlimited access to audio description on personal mobile devices.
- CLOSED CAPTIONING: Captioning for deaf or hard of hearing patrons. Hand-held devices are available for every performance at the theatre, beginning four weeks after a show’s official opening night performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or email@example.com. There is unlimited access to closed captioning on personal mobile devices.
Many shows in Shubert theatres provide real-time translations in several languages, on your mobile device. Language Subtitles may be available in ESPAÑOL (Spanish), 日本語 (Japanese), PORTUGUÊS (Portuguese), תירבע (Hebrew), 中文 (Simplified Chinese), FRANÇAIS (French), 한국어 (Korean). For more information, visit the Shubert Audience Services kiosk inside the theatre.
Access Into Theatres
All Shubert theatres provide seating options for customers who use wheelchairs or have other mobility needs. These include wheelchair seating, companion seating, and aisle seats with folding armrest. To find out what’s available at each theatre, visit shubert.nyc/theatres or consult the Access Information tab on the show page on Telecharge.com.
Scheduled Performances for People With Hearing Loss
Many shows in Shubert theatres schedule performances for people with hearing loss. For more information about these performances, visit TheatreAccess.nyc.
Access Ticket Information
To purchase, call Telecharge at 212-239-6222 or 800-872-8997; TDD/TTY: 212-239-2820 or 888-889-8587.
To order wheelchair or transfer arm locations online, find your show on Telecharge.com, select the Find Tickets button, and click on the link in the “For Special-Access Seating” section.