It has been and will continue to be the policy of The Shubert Organization, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, disability, genetic information, sex, gender, gender expression, sexual orientation, national origin, military or veteran status, or any other legally protected categories.
We believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability, for both our employees and our business.
We strongly encourage people of color, women, indigenous people, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people from marginalized communities, and individuals with disabilities to apply. As an Equal Opportunity Employer, we welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
AVAILABLE POSITIONS
Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to: hr@shubertorg.com
Customer Support Associate, Broadway Inbound
Quality Assurance Analyst, Shubert Ticketing
Data Director
SALARY: $150,000 to $200,000 per year depending upon experience and skills.
SCHEDULED HOURS: 10:00a.m. – 6:00p.m. Monday through Friday. Ability to work overtime per business necessity is required.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
Reporting into the VP Marketing and Business Development, The Data Director will lead database growth initiatives, testing, optimization, and deployment strategies to enhance audience engagement and marketing segmentation. This role will oversee the operation and development of Shubert's reporting programs, providing actionable insights to internal stakeholders, producers, agencies, and general managers. The director will ensure seamless integration and efficient management of data platforms to support organizational goals and lead in the development of Shubert AI.
- Lead strategies to grow and optimize Shubert’s marketing database, ensuring accuracy, scalability, and audience engagement.
- Oversee testing, deployment, and segmentation to improve campaign targeting and personalization.
- Lead AI infrastructure initiatives for Shubert business applications.
- Operate and develop Shubert's reporting programs to deliver actionable insights to internal stakeholders, producers, agencies, and general managers.
- Create and maintain dashboards and reports to monitor key performance metrics and campaign results through existing (and potentially new) data visualization platforms.
- Standardize and streamline data reporting processes across the organization for consistency and clarity.
- Oversee the integration, operation, and management of Shubert’s data platforms to support marketing and reporting needs.
- Collaborate with vendors to ensure seamless platform functionality, regular updates, and adherence to service-level agreements.
- Manage a $1M+ annual budget for data platform expenses, ensuring efficient allocation and cost-effective integration.
- Track and reconcile expenses, negotiate contracts, and provide detailed financial reporting.
- Partner with internal teams, agencies, producers, and general managers to align data strategies with organizational goals.
QUALIFICATIONS REQUIRED:
- Proven experience in database growth, deployment, testing, and optimization.
- Expertise in managing customer data platforms (CDPs) and marketing databases.
- Strong knowledge of data reporting tools (e.g., Tableau, Power BI, Google Analytics).
- Familiarity with and knowledge of LLM platforms (e.g., ChatGPT, Gemini, Grok, LLaMA, Claude Ai)
- Ability to provide actionable insights and create detailed reports for multiple stakeholders.
- Experience managing an annual vendor/technology budget, including platform expenses and vendor contracts.
- Knowledge of cost-efficiency strategies for data tools and platform integrations.
- Skilled in collaborating with internal stakeholders and external data stakeholders (familiarity with Broadway stakeholders a plus - agencies, producers, and general managers).
- Ability to manage multiple data platform projects simultaneously and meet deadlines.
- Proficiency in SQL, data warehousing, and APIs for integrations.
- Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot).
- Understanding of audience segmentation, targeting, and engagement strategies.
- Ability to lead cross-functional teams and communicate effectively with technical and non-technical stakeholders.
- Mentorship skills to guide junior team members on data-related projects.
- Degree in Marketing, Data Science, Business, or a related field (Master’s preferred) or a combination of formal education and training that demonstrates a strong ability to perform the position.
Product Coordinator
SALARY: $55,000 to $65,000 per year depending upon experience and skills.
SCHEDULED HOURS: 10:00a.m. – 6:00p.m. Monday through Friday. Ability to work overtime per business necessity is required.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO: Assist with operations and support for consumer-facing products including Telecharge.com, LCT.org, Telecharge Lottery + Rush, and Telecharge House Seats. Review and respond to customer inquiries via email and social media. Investigate, troubleshoot, and document issues. Research user behavior to suggest improvements and features. Implement tag managers, build templated websites, and create dynamic spreadsheets. Report on sales and website activity. Take on special projects as assigned.
QUALIFICATIONS REQUIRED:
- Two years of experience in project management, ticketing, e-commerce, marketing, customer service, analytics, product development, operations or a related field.
- Experience with Microsoft Office, especially Excel.
- Experience with Zendesk or another customer service platform, STAR or another ticketing platform, Google Tag Manager or another website tag management tool, Umbraco or another CMS, Google Analytics and Google Data Studio or another web analytics service.
- Must work well under pressure, balance priorities, and meet deadlines.
- Excellent analytical, communication, customer service, and organizational skills.
- Great attention to detail. Ability to quickly learn new technology and processes.
- Desire and willingness to learn on the job and take on new challenges.
Client Services Account Manager
SALARY: $55,000 to $65,000 per year depending upon experience and skills.
SCHEDULED HOURS: 10:00a.m. – 6:00p.m. Monday through Friday. Ability to work overtime per business necessity is required.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO: The Account Manager is responsible for day-to-day support of ticketing clients. This includes managing client support requests, training, user creation, event creation, event changes and maintenance, troubleshooting issues, analyzing sales data, and coordinating hardware installations.
QUALIFICATIONS REQUIRED:
- Two years of hands-on experience with a ticketing system or computer programming.
- Excellent analytical, communication, customer service, and organizational skills.
- Must work well under pressure, balance priorities and meet deadlines.
- Great attention to detail. Ability to quickly learn new technology and processes.
- Desire and willingness to learn on the job and take on new challenges.
- Experience with Microsoft Office, especially Excel. Experience with STAR or another ticketing platform is preferred.
Project Manager
PAY RATE: Project Manager $90,000 - $140,000 per year, depending upon skills and experience.
SCHEDULED HOURS: Typically, Monday through Friday, 8am – 4pm, 9am – 5pm, or 10am – 6pm, depending upon assigned projects. Must be flexible to work additional hours when required.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
Management of renovation, alteration, and major repair projects involving any and all building elements/systems. Also, some supervisory coverage of routine maintenance/repairs/ building operations.
Main scope of job falls into three areas: project planning, project execution, and project administration:
- Project planning (e.g., site surveys, research materials and resources, obtain pricing data; work with design professionals and other consultants when required; develop project scope, budget, and scheduling/logistics).
- Project execution (e.g., obtain, evaluate and recommend bids to senior management; award contracts and schedule work; monitor/inspect work and provide direction as necessary).
- Project administration (e.g., initiate contractor work orders, internal work orders and purchase orders; manage contract documents; obtain contractor insurance certificates; arrange for compliance with requirements of regulatory agencies; oversee contractor construction drawings and submittals; provide progress reports; review/approve invoices; track costs against budgets; obtain close-out documentation).
QUALIFICATIONS REQUIRED:
- Bachelor’s degree with technical emphasis.
- Management experience in construction and/or technical theatre.
- Technical knowledge of construction trades in general, with emphasis on MEP, microprocessor controls, and other engineering systems.
- Familiarity with design/construction processes, building codes and other compliance issues.
- Ability to read/interpret architectural and engineering drawings, wiring diagrams, and other engineering schematics.
- Basic drafting abilities.
- Survey, layout, and measuring skills.
- Equipment diagnostics and general troubleshooting skills.
- Superior organizational skills.
- Excellent communication skills, both verbal and written.
- Self-motivated with the ability to function on one’s own as well as being able to take direction and perform as a team member.
- Leadership qualities.
Quality Assurance Analyst, Shubert Ticketing
SALARY: $95,000-$105,000 per year depending upon experience and skills.
SCHEDULED HOURS: 9:00a.m. – 6:00p.m. Monday through Friday. Must be available to work overtime as business needs require, including evenings.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
- Follow established procedures for developing test plans, use cases, test data and test scripts for all Core, Web, Mobile Devices and supporting applications.
- Test applications, document and record all test failures.
- Interacts with development team to effectively communicate application defects and requirements.
- Communicates with QA and Production Support Manager to report progress and resolve difficult testing issues.
- Prepares reports as required to summarize activities and accomplishments.
- Plans and prioritizes multiple assignments to meet required time schedules.
- Actively participates in team and general meetings and openly discusses quality assurance issues/problems.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- Thorough understanding of the software development process and the concepts of quality assurance testing.
- Experience working in an Agile environment.
- Willingness and ability to communicate effectively with both technical and non-technical personnel in order to accomplish software development goals.
- Good writing skills to effectively communicate testing requirements and application defects.
- Ability to design, document and execute test plans, use cases and scripts that thoroughly exercise the application under test.
- Basic understanding of most aspects of all Core, Web, Mobile Devices and supporting applications.
- SME level knowledge of at least one aspect of Core, Web or Mobile Devices and supporting applications.
- Ability to conform to shifting priorities, demands and timelines.
- Strong analytical, evaluative and problem-solving abilities.
Customer Support Associate, Broadway Inbound
SALARY: $50,000 - $55,000 per year depending upon experience and skills.
SCHEDULED HOURS: 9:00a.m. – 6:00p.m. Monday through Friday. In addition to 1 to 2 weekends a month. Must be available to work additional hours as business needs require, including evenings and holidays.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
- Handle a high volume of phone calls and emails to assist customers with the purchase of tickets and with customer service Recommend shows, dates, seating sections, etc. to maximize sales opportunities and customer satisfaction.
- Provide sales and customer service support to groups, Tour and Travel and Audience Rewards
- Process order entries for orders taken via phone, email, and website into multiple ticketing
- Contact customers via phone and email regarding sales initiatives as As well as processing and follow- up on order payments.
- Communicate with theatre box offices as well as other vendors and
- Process cancelation requests, group invoicing, and other duties as
QUALIFICATIONS REQUIRED:
- Prior telephone sales/customer service required; group sales and/or ticketing experience
- Exceptional sales and customer service skills (must be comfortable with making/receiving high volume of outbound/inbound calls).
- Strong interest in theatre and knowledge of New York City a
- Must be a self-starter – be able to take initiative without much direction as well as a team player who fosters teamwork in a high-performance culture.
- Must have the ability to interpret rules and procedures and apply them to specific customer service
- Must have excellent communication skills (written and verbal).
- Ability to effectively multi-task in a fast-paced
- Proficiency with Microsoft
- Previous experience with the following preferred: STAR, Audience Rewards, Ticketmaster, BroadwayDirect, Audience View, Tessitura
We offer a competitive salary and a superior benefits package (Paid Health Insurance by the company for employees only – employees contribute toward dependent premiums, 401(k) Savings Plan with Company Match, Pension Plan, Paid Time Off, etc.).
Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to: hr@shubertorg.com
Electronic Versions of Labor Law Postings - State & Federal
Shubert Required Labor Postings - 2025
Documents required to be made available to employees per Section 201 of the New York Labor Law.