It has been and will continue to be the policy of The Shubert Organization, its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, disability, genetic information, sex, gender, gender expression, sexual orientation, national origin, military or veteran status, or any other legally protected categories.
We believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability, for both our employees and our business.
We strongly encourage people of color, women, indigenous people, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people from marginalized communities, and individuals with disabilities to apply. As an Equal Opportunity Employer, we welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
AVAILABLE POSITIONS
Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to: hr@shubertorg.com
Customer Support Associate, Broadway Inbound
MJ The Musical Sales Development Representative
Quality Assurance Analyst, Shubert Ticketing
Quality Assurance Analyst, Shubert Ticketing
SALARY: $95,000-$105,000 per year depending upon experience and skills.
SCHEDULED HOURS: 9:00a.m. – 6:00p.m. Monday through Friday. Must be available to work overtime as business needs require, including evenings.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
- Follow established procedures for developing test plans, use cases, test data and test scripts for all Core, Web, Mobile Devices and supporting applications.
- Test applications, document and record all test failures.
- Interacts with development team to effectively communicate application defects and requirements.
- Communicates with QA and Production Support Manager to report progress and resolve difficult testing issues.
- Prepares reports as required to summarize activities and accomplishments.
- Plans and prioritizes multiple assignments to meet required time schedules.
- Actively participates in team and general meetings and openly discusses quality assurance issues/problems.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- Thorough understanding of the software development process and the concepts of quality assurance testing.
- Experience working in an Agile environment.
- Willingness and ability to communicate effectively with both technical and non-technical personnel in order to accomplish software development goals.
- Good writing skills to effectively communicate testing requirements and application defects.
- Ability to design, document and execute test plans, use cases and scripts that thoroughly exercise the application under test.
- Basic understanding of most aspects of all Core, Web, Mobile Devices and supporting applications.
- SME level knowledge of at least one aspect of Core, Web or Mobile Devices and supporting applications.
- Ability to conform to shifting priorities, demands and timelines.
- Strong analytical, evaluative and problem-solving abilities.
Customer Support Associate, Broadway Inbound
SALARY: $50,000 - $55,000 per year depending upon experience and skills.
SCHEDULED HOURS: 9:00a.m. – 6:00p.m. Monday through Friday. In addition to 1 to 2 weekends a month. Must be available to work additional hours as business needs require, including evenings and holidays.
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
- Handle a high volume of phone calls and emails to assist customers with the purchase of tickets and with customer service Recommend shows, dates, seating sections, etc. to maximize sales opportunities and customer satisfaction.
- Provide sales and customer service support to groups, Tour and Travel and Audience Rewards
- Process order entries for orders taken via phone, email, and website into multiple ticketing
- Contact customers via phone and email regarding sales initiatives as As well as processing and follow- up on order payments.
- Communicate with theatre box offices as well as other vendors and
- Process cancelation requests, group invoicing, and other duties as
QUALIFICATIONS REQUIRED:
- Prior telephone sales/customer service required; group sales and/or ticketing experience
- Exceptional sales and customer service skills (must be comfortable with making/receiving high volume of outbound/inbound calls).
- Strong interest in theatre and knowledge of New York City a
- Must be a self-starter – be able to take initiative without much direction as well as a team player who fosters teamwork in a high-performance culture.
- Must have the ability to interpret rules and procedures and apply them to specific customer service
- Must have excellent communication skills (written and verbal).
- Ability to effectively multi-task in a fast-paced
- Proficiency with Microsoft
- Previous experience with the following preferred: STAR, Audience Rewards, Ticketmaster, BroadwayDirect, Audience View, Tessitura
MJ The Musical Sales Development Representative
SALARY: $25 - $35 / hr
SCHEDULED HOURS: PT 20 hrs/week, business hours with flexible scheduled hours
DURATION: Six months, with possible extension
ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:
- Strategizing and executing grass roots sales outreach for MJ the musical on
- Researching affinity groups and organizations for solicitation
- Building prospective market and specific client lists
- Outbound sales via phone and
- In person sales as assigned, including events and tradeshows
- Monitoring partner web sites actively selling MJ for accuracy and effectiveness
- Provide sales and customer service support to groups
- Communicate with box office, MJ marketing team and other vendors and partners
QUALIFICATIONS REQUIRED:
- Must be a self-starter and strong independent worker able to take initiative without much direction as well as a team player who fosters teamwork in a high-performance
- Must have excellent inter-personal and communication skills (written and verbal).
- Prior sales/customer service required; group sales and/or ticketing experience
- exceptional sales and customer service skills
- Strong interest in theatre and knowledge of New York City a
- Proficiency with Microsoft
We offer a competitive salary and a superior benefits package (Paid Health Insurance by the company for employees only – employees contribute toward dependent premiums, 401(k) Savings Plan with Company Match, Pension Plan, Paid Time Off, etc.).
Qualified candidates are encouraged to submit cover letters (which must include salary requirements) and resumes to: hr@shubertorg.com
Electronic Versions of Labor Law Postings - State & Federal
Shubert Required Labor Postings - 2025
Documents required to be made available to employees per Section 201 of the New York Labor Law.